Frequently Asked Questions
Q. Will I receive a quality product?
A. Yes. All of our products are manufactured to exacting standards, and most are either BBA accredited or made to the relevant British or European Standards. Further product information is available upon request.
Q. Is it safe to use a credit or debit card when ordering online?
A. Yes. We use the Worldpay Group, The UK’S largest card processer. Once a transaction is made through our gateway, the data is coded using a 128 bit SSL encryption key. This type of encryption method would take 1.4 million years to crack! When a bank receives the transaction data, this type of encryption is a requirement in order for the transaction to be processed. So you can rest assured that your transactions will be processed securely.
Q. Can I have my order delivered to a different address?
A. Yes. There is an opportunity for you to change delivery details on the address page of the checkout.
Q. When will my order be despatched?
A. Goods ordered and in stock will be despatched the following working day and you will receive them the next day. An order received after 1.00pm on Monday, will be delivered on Wednesday. Some products have extended delivery times. We will advise you of the delivery date on receipt of your order (See delivery information page for more details).
Q. Can I collect my online order?
A. Yes, you can collect from our premises Unit 21, St David's Square, Fengate, Peterborough PE1 5QA. 24 hours notice required.
Q. Is there a minimum order value?
A. No. There is a £25.00 + VAT carriage charge on all deliveries. Additional delivery charges will apply to cast iron orders under £750.00 plus VAT. We will advise you of this charge before your order is dispatched.
Q. Who will deliver my order?
A. Your order will be delivered by a national reputable carrier. Tracking details can also be provided upon request.
Q. Will I need to sign for my delivery?
A. All deliveries should be signed for. If a signature cannot be obtained we will try to leave the goods in a safe location, but we cannot be held responsible for shortages or damages where goods have not been signed for. Please do not arrange any labour until your materials are on site as we are unable to compensate you for your time in the event of a late delivery.
Q. How are the fittings & downpipes packaged?
A. All fittings are supplied in a cardboard box. All pipes are supplied in packs of 2. Inside the box will be your VAT Invoice, and Delivery Note.
Q. What happens if I have ordered the wrong item?
A. In the event you order the wrong item. On stock items a full refund will be given if the product is returned in saleable condition (See returns policy for more information). However, certain items are special orders, or ordered direct from the manufactures, these items may be subject to re-stocking charges or non returnable. Please contact us first before returning any goods and we will advise accordingly. However, you will be responsible for the carriage cost incurred in returning any unwanted goods. This does not affect your statutory rights.
If you have ANY further questions or require any assistance. Please do not hesitate to contact us by phone on 0330 2231731
or email us at firstname.lastname@example.org