Our standard delivery costs are £25.00 plus VAT, which covers mainland England, Scotland (Excluding Highlands) and Wales. For all other areas around the UK (including Northern Ireland), we will make an additional delivery charge. We will advise you of this charge before your order is dispatched. For deliveries to these areas we are happy to provide a free quotation upon request.
Additional delivery charges will apply to cast iron orders under £750.00 plus VAT. We will advise you of this charge before your order is dispatched.
Goods ordered and in stock will be despatched the following working day and you will receive them the next day. An order received after 1.00pm on Monday, will be delivered on Wednesday. Some products have extended delivery times, further information is available at the top section of each product page. If your order is time critical, please contact our Sales Office for an accurate delivery date before you place your order. On receipt of your paid order we will contact you to confirm a delivery date.
All deliveries should be signed for. If a signature cannot be obtained we will try to leave the goods in a safe location, but we cannot be held responsible for shortages or damages where goods have not been signed for. Please do not arrange any labour until your materials are on site as we are unable to compensate you for your time in the event of a late delivery.
All plastic fittings are supplied in a cardboard box or plastic bag. All plastic pipes are supplied in packs of 2. Inside the box will be your VAT Invoice, and Delivery Note.
In the event you order the wrong item. On stock items a full refund will be given if the product is returned in saleable condition (See returns policy for more information). However, certain items are special orders, or ordered direct from the manufactures, these items may be subject to re-stocking charges.
Where the product supplied has been made to order by the manufacturer the goods are non returnable. Please feel free to call us should you require returning any goods and we will advise accordingly. However, you will be responsible for returning any unwanted goods (we can not arrange collections).
If you have ANY questions about our products, or want to give us some feedback about your shopping experience with us, please feel free to contact us on 0330 2231731
or email: firstname.lastname@example.org